Student Account Center

Frequently Asked Questions

Home > Student Account Center > Frequently Asked Questions

Have Questions Regarding Your Student Account?

You can find answers to the most commonly asked questions here. If you still have questions and need to speak to a Student Accounts Coordinator, please feel free to contact us at studentaccount@spelman.edu or 404-270-5178. 

Billing and Payment

How do I review my student account?

Visit the Student Account Suite. 

 

  • Students may log in using their OneSpelman username and password.
  • If you are an Authorized User, enter your username and password.
  • Click on view account activity to review your account in detail. 

 

What is the due date for my semester bill?
Please refer to the Student Account Centerfor Important Dates.
What is the “purge," and will it affect me?

Students who have not paid the required amount by the payment deadline, will be withdrawn from all classes. The followoing three things can protect you from the purge:

 

  • A completed financial aid file showing eligibility and acceptance of authorized financial aid that is sufficient to satisfy the required payment
  • Full payment of all charges
  • Third-party scholarship agreement on file that sufficiently meets the payment requirements

 

If you have a balance due and do not have one of the items listed, then your classes will be dropped (“purged”). Missing even the smallest step could leave your Financial Aid file incomplete, so do not assume you are safe from the purge. Please ensure that you have completed all pertinent financial aid documents to avoid your classes being dropped. 

Can I make a payment over the phone?

We cannot accept payments over the phone.

Where should I mail my payment?

Your payment can be mailed to the following address: 

Spelman College
Cashier’s Office – Box 1705
350 Spelman Lane, S.W.
Atlanta, Georgia 30314-4399

Where is my semester bill?
Semester bills are processed electronically. You will receive an email notification prompting you to log in and review your bill online. 
How can I pay my bill?

You may make payments either in person at the Cashier’s Office located on campus on the 2nd floor of Packard Hall, or you may make a payment online using the following instructions.

Visit the Student Account Suite.  

 

  • Students may log in using their OneSpelman username and password. 

  • If you are an Authorized User, enter your username and password. 

 

  • Click on “Make a Payment.” 

Is there a charge to pay online?
Please note that when paying your student account balance with a credit card, a 3% non-refundable service fee will be added to the transaction. This fee is charged by the payment processor to cover the cost of credit card handling and does not go to the institution.

To avoid the service fee, students may choose alternative payment methods such as electronic check (ACH) or in-person payments using cash, check, or credit card. 
How do I get my PIN reset to view my account?

You may contact the Spelman Technology Services help desk to reset your PIN at 
404-270-5400, choose Option 1.

What are your office hours?
The Office of Student Accounts is open Monday through Friday, from 10 a.m. to 4 p.m. 

The Cashier’s Office operates on the following schedule:

Monday, Tuesday, Thursday and Friday: 9 a.m. – 4 p.m.
Wednesday: 9 a.m. – 1 p.m.

Book Vouchers

Am I eligible for a book voucher?

Only students who have paid their total tuition, fees, and room and board in full and have a credit balance (or projected credit balance) on their accounts are eligible to receive a book voucher. A notification will be sent out in advance announcing the date when book vouchers will be available. Book vouchers will be issued electronically to the book store with the full amount of your book allowance. Simply go to the bookstore online or in person, select your books and check out using your Spelman ID.

  • Students must be registered for 12 or more credit hours.

  • If the student is eligible, the maximum amount is $800.

  • Pauline E. Drakes Scholars, or students who are required to register for less than 12 hours, may request the book voucher in Etrieve.

What happens to the unused funds at the bookstore?
Unused book vouchers will be returned to the student’s account prior to the first refund schedule.
Fees
Student fees are mandatory for all students registered at least 6 credits hours. Please visit the Basic Fees page to review the fees in detail.
Financial Aid: Who should I contact with questions about financial aid?
Please contact the Office of Financial aid at 404-270- 5212.
How do I access my Award Letter?
First-year students are mailed a paper award letter via US postal mail. Returning students may check Banner Web to access their Financial Aid Award Letters. You may log on to the Student Account Suite.
Why is my financial aid not showing on my student account?
You may have missing documents or you may not have met the federal requirements for satisfactory academic progress.
Parents: How can I obtain information on my student's account?
The student needs to login to the Payment Center in order to access their account information.

The student will be asked to select an authorized user and enter the required information. This will create a separate login so that you can view the information on the student’s account.
How can I check the status of my student refund?
You may, check the status of your account by logging into the Payment Center
How much will my refund be?
Your refund amount will be determined by the amount of financial aid received and your total outstanding balance (tuition, fees, and room and board). The amount of your refund will be the balance that remains after these fees are charged. You may check your student account online to review the amount of your anticipated refund. (See illustration below to determine refund amount.)

Tuition $11,813.00

Student fees 1,844.00

Room & Board 6,397.50

Total Semester Charges $20,054.50

Total Financial Aid $21,054.50
How do I set up electronic refund profile?

1. Go to Student Account Suite

2. Login using your 900# and PIN#

3. Click on the “eRefund” tab

Complete your profile to have your student refund deposited in your checking or savings account. Make sure your routing and account numbers are correct. Please allow up to five days for account verification.
Why was my e-Refund returned?
Your bank account number on file may be invalid or inactive. Contact Student Accounts to provide updated banking or mailing instructions in order to receive your check.
Can my parent authorize the parent refund to be issued to me?
Parents who wish to have their PLUS loan credit issued to their student/dependent must indicate their preferences on the Parent plus loan application. No changes will be made after the initial selections are made on the original loan application.
Tuition Payment Plans: Can I pay my bill in installments with a payment plan?
Yes. Students who wish to pay their semester or annual charges may do so using the College's Semester Payment Plan.
Can I set up recurring payments?
Yes, you must set up this option at the time of enrollment.
Student Health Insurance: Where can I learn more about student health insurance?
Visit our Student Health Insurance page to learn more about student health insurance.
I waived my student health insurance but the charge still shows on my account?
Students with comparable proof of insurance coverage may waive the Spelman College Student Health Insurance Plan. Once the waiver is approved and our office is notified your health insurance charge will be waived. There will be an initial charge made to your account; however, this charge will be removed once the waiver process is complete.
Withdrawal/Leave of Absence: I am thinking of taking an official leave of absence or withdrawing officially from the College, who do I contact?
You should contact the Dean of Undergraduate Studies at 404-270-5696or visit the Dean’s office located in the Rockefeller Hall, 1st floor. Non-attendance in classes does not constitute withdrawal, and you will still be responsible for any charges incurred.
Will the official withdrawal/leave of absence affect my student accounts?
It may affect your student account depending on how much of the semester you have completed. A student who withdraws or takes a leave of absence from the College within the first 60% of the semester will receive an adjustment to her account. For more details, you may contact us at 404-270-5178.
When is the last day within a semester to have adjustments on my account?
Since semester dates vary slightly, you would need to contact us at 404-270-5178 to find out the deadline for adjustments during the semester.