Home › Student Life › Housing and Residence Life › Service Requests

Service Requests

At Spelman, we seek to provide our residents with the tools needed for a successful home away from home experience.

Submit a Maintenance Request AiM Instructions

Maintenance Problems

Examples of maintenance problems and response times are below.

CRITICAL/EMERGENCY (Immediate): Fire - Heat - Power or Electrical Loss - Water Loss - Continuously Running Water - Flooding - Doors Won't Lock/Close - Clogged Floor Drains, Sinks, Toilets - Window Breakage - Natural Disasters - Lock/Key Problems - Broken Glass - Malfunctioning Fire Alarms/Security Equipment

URGENT (1-24 Hours): Light Fixture - Beeping Smoke Detectors - Tripped Electrical Breakers

ROUTINE (1-5 Days): Broken Furniture - Light Bulb Replacement - Extermination

Types of Maintenance Requests

Maintenance (Aim’s) Request
For help with fixing things in your residence hall (i.e. broken closet door, light out, etc.).

Log-in Information - Username: spelmanite Password: student
Be sure to leave your contact information when submitting a request.

Submit a Maintenance Request AiM Instructions

Laundry Services Request
For help with laundry services in your residence hall.

Submit a Laundry Request

Spelman Technology Services (STS) Request
For help with technology services.

Submit an STS Request

AiM Form Instructions

Step 1

To access the AiM system, go to https://www.spelman.edu/aim

Step 2

Enter Username: spelmanite
Enter Password: student (for everyone)

Step 3

Click "Customer Service" then "Customer Request," under menu bar

Step 4

Click "New," blue button at the top left

Step 5

Enter required information in RED BOXES
Describe problem in top Red Box

Click magnifying glass on right of field and select from listing

Enter "Region, "Facility," "Property" and "Location"

Enter "Organization," "Requestor," "Contact," "Contact phone," "Contact email"

Step 6

Click green "SAVE" button at the top left and receive a confirmation email

Click on image for a larger view.