Remote Counseling Services

You may contact the Counseling Center for support at 404-270-5293, Monday - Friday, between the hours of 9 a.m. to 4:30 p.m.

Remote Counseling Services

The Counseling Center offers free and confidential services to all currently registered students. To schedule an appointment, call the front desk at 404-270-5293, Monday-Friday, 9 a.m. - 4:30 p.m. Students will have the option to speak with a therapist via our HIPPA compliant Zoom or by phone. All students are initially scheduled for a "Remote Consultation" appointment to identify services that are best for their unique circumstances. 

Students will receive a secure message via their Medicat Portal the day before their appointment with a link and instructions on how to complete forms required for their session. These forms will need to be completed at least an hour before the scheduled appointment; otherwise, the session may be rescheduled.

For a life threatening mental health emergency:
• If you are on campus, call Public Safety at 404-525-6401.
• If you are off campus, call 911.
• If you are in the state of Georgia, you may also call the Georgia Crisis and Access Line (GCAL) at 800-715-4225.

All students seeking to utilize remote services must sign a consent form located on the Medicat Client Portal. Once you log in, you will go to the “Required Forms” page and then click on “Consent for Remote Consultation.”

Minors (students under the age of 18) will need parental/guardian consent to participate in remote services. The consent form located on the Medicat Client Portal. Once you log in, you will go to the “Required Forms” page and then click to download “Parental Consent for Remote Services.” You can upload the completed forms on the “Upload” tab located in Medicat Client Portal.  

Crisis management services for a life threatening mental health crisis are not available through remote counseling services.

For a life threatening mental health emergency:
• If you are on campus, call Public Safety at 404-525-6401.
• If you are off campus, call 911.
• If you are in the state of Georgia, you may also call the Georgia Crisis and Access Line (GCAL) at 800-715-4225.

At this time, Counseling Center counselors will make contact with students by telephone.

You and your counselor will engage in sessions only from a private location where they will not be overheard or interrupted.

Like traditional counseling services, counselors will maintain documentation of sessions.

Students will complete an informed consent prior to engaging in remote counseling services. This will include having you provide the address where you will be located for all contact sessions, two (2) emergency contacts, which are local to you, and a reliable call-back number should the session be disrupted.

The Counseling Center maintains discretion to determine if remote counseling services are an appropriate level/mode of care on a case-by-case basis. Remote counseling may not be appropriate, or the best choice of service for reasons including, but not limited to: if the student is at heightened risk of harm to oneself or others; lack of access to, or difficulty with communications technology; significant communications service disruptions; or need for more intensive services.

In addition, because of Georgia State laws, on-going remote services by licensed mental health therapists are not allowed across state lines. Counselors can provide consultation by phone to assist students in connecting with supports at home, outside the state of Georgia.