Faculty and Staff Resources

Warmline: A Non-Emergency Consultation Service
Phone Number: 404-270-5293

The Counseling Center's Warmline is a non-emergency helpline that gives concerned faculty or staff the opportunity to consult with a mental health professional, who can offer support and recommendations about student-related problems.

What types of student-related concerns have been discussed by Warmline callers?

• Signs of anxiety and depression
• Assistance with encouraging a student to seek mental health treatment
• Disruptive behavior in the classroom
• Social withdrawal or difficulty making friends
• Disturbing information expressed aloud or written in papers or on tests
• Abrupt decrease in attendance and failure to turn in assignments

How do I contact the Warmline?
Call the Counseling Center at 404-270-5293, and ask to speak with a counselor regarding your student-related concern. The person answering your call will ask for your identifying information (e.g., name, position, telephone number, email address) and a brief description of your concern. The information you share will be given to the Warmline counselor, who will contact you within 24 business hours.

When is the Warmline available?
You may contact the Warmline Monday-Friday from 10 a.m. - 4 p.m. by calling 404-270-5293.

What if my concern for a student appears to be an immediate emergency?
In the event of an emergency you perceive as a life-threatening or severe emergency, call Public Safety at 404-525-6401. If off campus, call 911 or assist the student in getting to the nearest hospital emergency room immediately.

Spelman College is committed to providing a safe learning environment conducive to educating engaged and thoughtful students. To aid in the process, The Spelman College CARE Team engages in proactive and collaborative approaches, which provide early identification, assessment, management and mitigation of risk. The risks are associated with students exhibiting concerning disruptive and/or potentially harmful behaviors or thoughts. The CARE Team strives to promote well-being and success for students while prioritizing campus safety. Core members include representatives from Student Affairs, Academic Affairs, Public Safety, the Counseling Center and the President's Office.

If you are concerned about a student's behavior, inside or outside the classroom, and you are not certain about how to manage the situation, you may submit an At Risk Referral Form. More information about the CARE Team and how to submit an At-Risk Referral Form can be found on the CARE Team website.

In emergencies such as weapon possession, violence (including suicide threat or attempt), or property damage, act immediately by calling Public Safety at 404-525-6401 if you are on campus or 911 if you are off campus.

Our Helping Emotionally Distressed Students Guide (PDF) is designed to help you discuss your concerns directly and plainly with students, as well as listen to their response. Talking about a problem or identifying a crisis does not make the situation worse. If you need support with speaking with a student, a Counseling Center clinician can assist in that discussion. The Counseling Center also provides crisis intervention for students who are experiencing a mental health crisis.

The Spelman College Employee Assistance Program (EAP) provides confidential access to free professional counseling services to address personal concerns. EAP is available to all Spelman College employees and their immediate family members, offering problem assessment, short-term counseling, and referral to appropriate community and private services.

Call 1-800-523-5668 or 1-800-882-7610 (TTY) to contact an EAP counselor.