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Spelman College Campus in Spring

Spelman One Stop Answers

Enhancing Operational Excellence

To further assist our online learners, the Division of Academic Affairs is establishing, Spelman One Stop Answers (SOS Answers). SOS Answers will simplify multi-step processes and offer multiple ways that students and other constituents can gain quick and immediate answers to their questions. SOS Answers will offer the following three options for assistance:
The FAQs will be created by SOS Answers staff representatives and include the most common questions received by departments within Academics, Student Affairs and Administrative Offices (e.g., How can I request my transcript? Am I eligible for any scholarships?, How can I schedule a tutoring session?, etc.)

Students and constituents will also be able to submit questions on the SOS Answers website using the Request Assistance SmartSheet form and receive an answer within 24 to 48 hours.

Questions will be answered by SOS Answers care coordinators via email or telephone during operating hours. If more immediate answers are needed, students and constituents can choose to communicate using the live chat, which will be staffed by employees in the Student Success Program office during designated hours. Student Success will reach out to the appropriate SOS care coordinators if additional support is required to resolve the students’ or constituents’ questions.