Alumnae Profiles: Colleen Taylor, C'90
Spelman alumna Colleen Taylor, executive vice president, head of Treasury Management, Capital One Financial, was recently named one of the "Most Powerful Women in Banking" by American Banker. This newly minted honor secures her spot as one of "25 Women to Watch."
American Banker reports that Taylor's goal this year for the treasury management division of Capital One has been nothing less than the complete transformation of the group's service and support models.
She led a revamp of the training provided to new hires, centralized the client services staff and created an internal liaison team to handle client service requests initiated from elsewhere within the bank. She also oversaw an array of technology improvements, from a recently introduced mobile deposit capture tool to a conversion that brought all clients onto a universal online banking interface.
Capital One says that under Taylor, the business has notched consistent improvements in the quality of its sales officers and overall client experiences, based on feedback from industry surveys. This has helped boost revenue each year since her arrival in 2009. Taylor also is responsible for merchant services and enterprise payments at Capital One. She is the vice chair of NACHA, the electronic payments association, and on the board of The Clearing House Payments Company.
With almost 20 years of experience in the financial services industry, Taylor is responsible for developing and managing a geographically diverse group of teams engaged in supporting business development, implementation and servicing efforts within the bank's real estate, middle market, small business and private banking groups. She also lead the Merchant Services business leveraging Capital One's footprint and brand to increase market share, revenue and profitability. She served as Senior Vice President of Global Payments & Liquidity Services at Wachovia Bank, where she led Wachovia's Liquidity Management strategic efforts including product management for active and passive investment products and balances.
Taylor spent fifteen years in various roles at J.P. Morgan Chase and its predecessor company, Chase Manhattan, including several years as senior vice president, Revenue and Balance Management Business Executive. She has been a vice chairperson and director of NACHA - The Electronic Payments Association since February 14, 2013. She graduated magna cum laude from Spelman, and went on to receive her MBA from the University of Pennsylvania's Wharton School.