Help Desk
News: Wireless
Is Here! Learn Where! Learn How!
As a support service, the Help Desk offers
a blend and balance between communications
and problem-solving techniques. The Help Desk handles
1st-tier support requests. All MIT service
calls, no matter what the functional area,
originate with the Help Desk. The Help Desk is
staff with a manager and student workers.
Operations:
- Hours
for calls: 8:30am and 5:30pm, Monday thru
Friday
- Hours
for walk-in: 8:30am and 4:30pm, Monday thru
Friday
- Internal Support
Line: Ext. 5400
- Direct dial: 404-270-5400
- Location: ACC 201
- Lotus Notes Account: "help"
- Internet Mail Account: help@spelman.edu
- Virtual
Help Desk
The Help Desk is primarily staffed by student
workers. To escalate Help Desk issues, contact:
- Help Desk Manager
- ext. 5388
Tips for Logging Service Requests:
When logging support issues, follow these steps:
- Record the issue that you are experiencing.
Include the exact error message(s) or the
series of steps taken, prior to experiencing
the reported problem.
- Report your problem to Help Desk at 404-270-5400.
Provide the Help Desk with valid contact
information (local phone number and/or contact
phone number.
- If we are unable to resolve your issue
during the first contact to the Help Desk,
record the call tracking number supplied
to you by the support representative. Refer
to this number when contacting us for status
information.
Helpful Resources
