Banner Support
There are two levels of support available for Banner users. Review the explanation of each level to better understand what steps you will need to follow when reporting an issue.
Level 1 Support
Level I support is designed to address functional and technical problems.
When reporting a level I issue, you will need to create an SR Web ticket.
After the SR Web ticket is created, you will receive a response from an SCT Sungardhe consultant categorising the issue as either functional or technical.
For Functional Problems
The Sungardhe Web Consultant will identify the problem and provide a solution. If further assistance is needed, contact the helpdesk at 404-270-5400 or send an email to help@spelman.edu.
For Technical Problems
The Sungardhe Web Consultant will instruct you to contact your IT department.You can contact the MIT department by phone at 404-270-5400 or by sending emails to help@spelman.edu.
Level II Third Party Software Support
Level II Support is designed to address third party software issues for softwares such as, SCT LDI Portal , TouchNet Web Payments, Schedule 25 , WebCT, and Evisions .
For software issues contact the Third Party vendor customer service department. If the vendor is unable to resolve the issue, create a customer service ticket by contacting the MIT helpdesk at 404-270-5400 or by sending an email to help@spelman.edu.
Resources
Contact
For additional information, contact:
Beverly MCrary, Enterprise Support Analyst
p - 404-270-5379
e - bmccrary@spelman.edu
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